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Recruiting, Training and motivating employees
Head office Correspondence
Responding to customer complaints
Taking responsibility for the business performance of the restaurant.
Preparing reports at the end of the shift/week, including staff control, food control and sales.
Setting budgets and/or agreeing them with senior management
Maintaining high standards of quality control, hygiene, and health and safety.
Checking stock levels and ordering supplies as per head office regulations.
Preparing cash drawers and providing petty cash as required on a daily basis.
Helping in any area of the restaurant when circumstances dictate.
Advising customers on menu and wine choices
Maintaining a professional look, Advising and training waiting staff on Wine Service and Tray Service
Call centre Management on Customer Complaints