Show profile Hide profile

• Ensure capturing of detailed, accurate information
• Ensure correct information is obtained from the customer and
submitting the claim to the insurers
• Ensure claims are finalised within set parameters (turnaround
time, terms and conditions applied accurately)
• Ensure regular feedback to customers and other
stakeholders, as determined by the company and/ or
customer requirements
• Building and maintaining relationships, and liaising with, key
stakeholders to meet job objectives
• Take accountability for the resolution of customer complaints,
with a view to customer retention
• Be innovative and use judgement to solve unique or unusual
customer situations outside set parameters, with a view to
customer retention.
• Deliver service the Stepp way through personal effort and
through others.
• Deliver on Treating Customers Fairly principles in alignment
with regulatory requirements Process and underwrite new
business quotes for the intermediaries
• Load new policies on the system
• Do amendments to existing policies on the system
• Process policies on system for book take-overs and bulk
increases
• Interpret and process information for policy retention