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Operational Specialist
Bolt taxify - Cape Town, Western Cape
October 2019 to Present
Supporting all Delivery operations in the city
Creating and optimising processes - scaling is s priority; always trying to find the most efficient way to transform thousands of leads into active couriers every month
Analyse data - monitor engagement, quality and utilisation metrics and ensure a great experience for users, couriers and restaurants
Supporting the Restaurant Partner Team to Onboard new restaurants on Bolt Food platform: upload menus, photos, prices, organise menu photo-shooting, ship our tablet to the restaurant, train restaurant staff how to use Bolt Food app
Supporting the Restaurant Partner Team to help existing restaurants: solve most time-sensitive operational issues, update the menu, pricing and other content information, ad-hoc tasks related to restaurants operation
Onboard new couriers - training sessions that enable trainers and courier to develop a strong relationship with as the goal is to always improve the process
Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements.
Working closely with customer support team leads and agents in establishing bottle necks and how to improve processes
Operations Coordinator
OrderIn - Cape Town, Western Cape
July 2018 to Present
Reviewing and action daily delivery operations performance reports.
Helping solve common delivery operations challenges.
Keeping drivers happy and healthy.
Overseeing delivery operations projects across several internal departments.
I'm the primary liaison between customer service and delivery operations.
I've established scalable ways to discover, track, and resolve delivery-related pain
points.
Making sure that the delivery ops team undertakes their recurring daily and weekly
tasks on time.
Develop new partner recruitment strategies.
Managing relationships with third party service providers.
Implement tools to improve delivery operations performance
Operations Specialist
OrderIn - Cape Town, Western Cape
May 2017 to Present
Data Analysis, Operations Analysis, Customer Service Strategist, Client Liaison, Data
cleaning, data warehouse report extraction.
troubleshooting delivery ops problems
generating new ideas for solving persistent problems.
keeping the delivery operations team agile.
On-top of both supply and demand needs, seamlessly. Economically efficient, always
staying anchored by intelligent, forward-looking processes. business-side role in a high-growth environment.
Social Media and Emails Associate
OrderIn - Woodstock, Western Cape - Cape Town, Western Cape
April 2017
I've started from being a Customer service agent, Social Media & E-mail Associate, to
Cape Town
Dispatcher for delivery drivers and now I am currently 2nd in command in a Team Lead
position.
I have experience in operations where assisting in strategies to improve the day to day expectations from drivers and making sure customers have a great experience from
updating customers with their orders through effective communications with restaurants as well.
Customer Service Account Specialist
North America Marketplace
2016 to 2017
Digital Associate
Amazon.com
2016 to 2016
to 2016
Customer Service Associate at Amazon.com (Retail)
Customer Care agent/Administrator at S.A Credit Solutions
Legal Assistant
Credit Matters
2015
Operational Specialist
Bolt taxify - Cape Town, Western Cape
October 2019 to Present
Supporting all Delivery operations in the city
Creating and optimising processes - scaling is s priority; always trying to find the most efficient way to transform thousands of leads into active couriers every month
Analyse data - monitor engagement, quality and utilisation metrics and ensure a great experience for users, couriers and restaurants
Supporting the Restaurant Partner Team to Onboard new restaurants on Bolt Food platform: upload menus, photos, prices, organise menu photo-shooting, ship our tablet to the restaurant, train restaurant staff how to use Bolt Food app
Supporting the Restaurant Partner Team to help existing restaurants: solve most time-sensitive operational issues, update the menu, pricing and other content information, ad-hoc tasks related to restaurants operation
Onboard new couriers - training sessions that enable trainers and courier to develop a strong relationship with as the goal is to always improve the process
Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements.
Working closely with customer support team leads and agents in establishing bottle necks and how to improve processes
Operations Coordinator
OrderIn - Cape Town, Western Cape
July 2018 to Present
Reviewing and action daily delivery operations performance reports.
Helping solve common delivery operations challenges.
Keeping drivers happy and healthy.
Overseeing delivery operations projects across several internal departments.
I'm the primary liaison between customer service and delivery operations.
I've established scalable ways to discover, track, and resolve delivery-related pain
points.
Making sure that the delivery ops team undertakes their recurring daily and weekly
tasks on time.
Develop new partner recruitment strategies.
Managing relationships with third party service providers.
Implement tools to improve delivery operations performance
Operations Specialist
OrderIn - Cape Town, Western Cape
May 2017 to Present
Data Analysis, Operations Analysis, Customer Service Strategist, Client Liaison, Data
cleaning, data warehouse report extraction.
troubleshooting delivery ops problems
generating new ideas for solving persistent problems.
keeping the delivery operations team agile.
On-top of both supply and demand needs, seamlessly. Economically efficient, always
staying anchored by intelligent, forward-looking processes. business-side role in a high-growth environment.
Social Media and Emails Associate
OrderIn - Woodstock, Western Cape - Cape Town, Western Cape
April 2017
I've started from being a Customer service agent, Social Media & E-mail Associate, to
Cape Town
Dispatcher for delivery drivers and now I am currently 2nd in command in a Team Lead
position.
I have experience in operations where assisting in strategies to improve the day to day expectations from drivers and making sure customers have a great experience from
updating customers with their orders through effective communications with restaurants as well.
Customer Service Account Specialist
North America Marketplace
2016 to 2017
Digital Associate
Amazon.com
2016 to 2016
to 2016
Customer Service Associate at Amazon.com (Retail)
Customer Care agent/Administrator at S.A Credit Solutions
Legal Assistant
Credit Matters
2015