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Show profile Hide profileServing is my life. Throughout my career I had a privilege to work across various industries that include retail, mental health, academia, water and development finance. I worked with and managed diverse project teams made of engineers, accountants, economists, psychologists, social workers, psychiatrists, academics, teachers, salespeople, community development workers, development finance bankers and many others. Such an exposure has grounded me into understanding and learning about the psychology of customers in different fields of work. Customer experience, and not customer service, is the new revolution and a trade-secret for success in government and private sector. Customer experience is just good business practice. It pays bills and enhances revenue growth.
Serving is my life. Throughout my career I had a privilege to work across various industries that include retail, mental health, academia, water and development finance. I worked with and managed diverse project teams made of engineers, accountants, economists, psychologists, social workers, psychiatrists, academics, teachers, salespeople, community development workers, development finance bankers and many others. Such an exposure has grounded me into understanding and learning about the psychology of customers in different fields of work. Customer experience, and not customer service, is the new revolution and a trade-secret for success in government and private sector. Customer experience is just good business practice. It pays bills and enhances revenue growth.
