The Power of Words: Elevating Customer Experience with Clear, Caring and Compelling Language

In celebration of CX Day 2024, we invite you to join us for a special 60-minute workshop that explores how clear, caring, and compelling language can drive better outcomes for your customers, employees, and organization.

FREE 60-Minute Mini Workshop! The Power of Words: Elevating Customer Experience with Clear, Caring and Compelling Language

Words hold immense power—especially in customer service interactions. However, many businesses underestimate the profound impact that language has on every customer interaction. Whether it’s confusing jargon, overly formal scripts, or robotic responses, the wrong words can frustrate customers, escalate issues, and even drive them away.

In celebration of CX Day 2024, we invite you to join us for a special 60-minute workshop that explores how clear, caring, and compelling language can drive better outcomes for your customers, employees, and organization. This workshop will dive into how to avoid common communication pitfalls and craft language that fosters trust, solves problems, and elevates customer experiences.

In alignment with this year’s theme—“Good CX delivers better outcomes for customers, employees, and organizations”—we’ll explore the real-world impact of intentional language choices on customer satisfaction, loyalty, and overall business success.

Date: 1 October 2024
Time: 16h00 - 17h00 (GMT+2)
Duration: 60 Minutes
Cost: Free

Why Should You Attend This Workshop?
1. Get A Blueprint for Customer-Centric Conversations: Leave with practical techniques for improving all your service interactions, including emails, calls, and face-to-face conversations.
2. Learn Tools to Shift from Transactional to Relational Language: Learn how to transform service exchanges from transactional to relationship-building conversations that deepen customer loyalty.
3. Increased Customer Satisfaction: Equip your team with tools to communicate clearly, effectively, and with empathy, resulting in improved customer satisfaction and a reduction in complaints.

In This Workshop, We Will:
1. Discover Why Language Matters: Learn the psychology behind language and why the words your team uses are key to shaping customer perception and loyalty.
2. Uncover Common Communication Pitfalls: Explore the frequent language mistakes that frustrate customers and lead to negative experiences in various service interactions.
3. Master Plain, Clear, Caring, and Compelling Language Techniques: Equip your team with communication strategies that eliminate confusion, provide clarity, and make customers feel valued in every interaction—whether via email, chat, or in person.
4. Infuse Empathy into Every Interaction: Learn how to craft language that prioritizes empathy and human connection, leaving a lasting positive impact on customer interactions.

As a Customer Experience Professionals Association (CXPA) Authorized Training Provider, BrandLove is committed to delivering top-tier, globally recognized customer experience education.

Empower Your Communication Strategy:
Celebrate CX Day with us by attending this engaging and impactful workshop.

Together, we’ll explore how language can transform your customer service interactions and deliver better outcomes for customers, employees, and your organization.

1 October: 01 October 2024
Time: 16:00 - 17:00
Venue: Online, Zoom
Cost: Free

More info: Zoom Facilitated Workshop

Contact: Lelanie Crafford
Company name: BrandLove Global
Telephone number: 0823899618
Email address az.oc.evoldnarb@einalel