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News

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

Telecoms & Networks

Optiva is taking Gemini-powered agentic AI-powered BSS to MWC

2 days

ProfitShare Partners aligns with global AI trends to transform SME financing in SA

SMEs

ProfitShare Partners aligns with global AI trends to transform SME financing in SA

Issued by The Publicity Workshop 3 days

Ancel Draai, MD for Applico Training

Trends

#BizTrends2025: What’s next for HR and payroll? Top trends to watch in 2025

Ancel Draai 4 Feb 2025

#BizTrends2025: Digital marketing and advertising trends for SMEs

SMEs

#BizTrends2025: Digital marketing and advertising trends for SMEs

Charmagne Mazhindu 31 Jan 2025

#BizTrends2025: Shaping tomorrow’s travel industry - innovation, sustainability, and purpose

Trends

#BizTrends2025: Shaping tomorrow’s travel industry - innovation, sustainability, and purpose

Olivier Perillat-Piratoine 31 Jan 2025

Source: Supplied. Tim Wakeford, Vice President, Financials Product Strategy at Workday.

Finance

2025's recalibration of the finance function - where does this leave skilled humans?

Tim Wakeford 3 Feb 2025

Remuneration & Payroll

AI in remuneration and payroll - don't fall for FOMO

29 Jan 2025

#BizTrends2025: 5 trends shaping the travel sector in 2025 and beyond

Trends

#BizTrends2025: 5 trends shaping the travel sector in 2025 and beyond

Kelly Jackson 28 Jan 2025

Lyndy van den Baarselaar, Managing Director at ManpowerGroup SA

Trends

#BizTrends2025: #CuratingtheFuture - trends shaping SA's HR and recruitment landscape

Lyndy van den Barselaar 27 Jan 2025

Education

From chalkboards to chatbots: AI in the 2025 classroom

Herkulaas MvE Combrink 24 Jan 2025

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Trends

#BizTrends2025: Curating the future - what lies ahead for low-cost air travel in Africa

Kirby Gordon 21 Jan 2025

Caroline van der Merwe

Trends

#BizTrends2025: AI-assisted HR - fast-forward to business value

Caroline van der Merwe 16 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

CRM, CX, UX

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

#BizTrends2025: Old Mutual FOR SME - Global outlook relevant to the local South African economy

Trends

#BizTrends2025: Old Mutual FOR SME - Global outlook relevant to the local South African economy

Nobesuthu Ndlovu, Issued by Old Mutual SMEgo 13 Jan 2025

Source: © CIO SA Vincent Maher, True I/O CEO and the leader of the MMA AI Leadership Consortium looks at the five trends driving the reshaping of marketing through AI

Digital

#BizTrends2025:True I/O's Vincent Maher - 5 AI trends shaping marketing in 2025

Vincent Maher 13 Jan 2025

#BizTrends2025: Key trends for local SMEs and entrepreneurs in 2025

Trends

#BizTrends2025: Key trends for local SMEs and entrepreneurs in 2025

Miguel da Silva 13 Jan 2025

Amazon launches Nova, comes straight for generative AI throne

Technology

Amazon launches Nova, comes straight for generative AI throne

Lindsey Schutters 4 Dec 2024

Everlytic launches cutting-edge AI studio with WhatsApp chatbots for smarter communication

Artificial Intelligence

Everlytic launches cutting-edge AI studio with WhatsApp chatbots for smarter communication

Elmarie Cronje, Issued by Everlytic 29 Nov 2024

AI offers a unique opportunity for South African businesses

4th Industrial Revolution

AI offers a unique opportunity for South African businesses

Issued by ASUS 28 Nov 2024

The martech revolution: Navigating the future of marketing in South Africa

Marketing

The martech revolution: Navigating the future of marketing in South Africa

Wendy Case, Issued by Incubeta 28 Nov 2024

Claiming the future: AI’s role in SA’s short-term insurance industry

Insurance & Actuarial

Claiming the future: AI’s role in SA’s short-term insurance industry

Issued by Insight Survey 27 Nov 2024

3 technological advancements SMEs need to leverage

SMEs

3 technological advancements SMEs need to leverage

Issued by Business Partners Limited 26 Nov 2024

Black Friday and beyond: a checklist for retail peak season

Retail

Black Friday and beyond: a checklist for retail peak season

22 Nov 2024

Boomers to Zoomers: how retailers and e-commerce firms can boost sales and loyalty

Research

Boomers to Zoomers: how retailers and e-commerce firms can boost sales and loyalty

20 Nov 2024

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

CRM, CX, UX

Social Places launches AI responses and sentiment analysis powered by ChatGPT & BARD

Leroy Meyer, Issued by Social Places 20 Nov 2024

Source: © 123rf From November all incoming service conversations for businesses using WhatsApp Business are free

Digital

Free WhatsApp Business incoming service conversations

7 Nov 2024

Hyper-personalisation is the future of customer care

CRM

Hyper-personalisation is the future of customer care

29 Oct 2024

Black Friday 2024 might be the economic boost SA needs

Retail

Black Friday 2024 might be the economic boost SA needs

24 Oct 2024

Source: © 123rf The results from the MDPMI consumer survey show that online platforms’ influence on news consumption

Media

MDPMI consumer survey shows 77% respondents access news on social media platforms

24 Oct 2024

Here’s how you should be preparing for Black Friday

Retail

Here’s how you should be preparing for Black Friday

Warren Hawkins 23 Oct 2024

How WhatsApp automation can enhance customer service

CRM

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

Report reveals generational shopping preferences ahead of Black Friday

Research

Report reveals generational shopping preferences ahead of Black Friday

9 Oct 2024

Image source: sebastien decoret –

Services

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

Image: Supplied

Mobile & Apps

Introducing MarhabaGPT - like ChatGPT but for Muslims

27 Sep 2024

Black Friday 2024: A guide for South African online retailers

E-commerce

Black Friday 2024: A guide for South African online retailers

Issued by TDMC 20 Sep 2024

VML’s Future Shopper Report 2024: a global snapshot of the modern shopper

Trends

VML’s Future Shopper Report 2024: a global snapshot of the modern shopper

18 Sep 2024

Financial Services

Metropolitan takes the lead by making the first payouts in the new ‘two-pot’ system

18 Sep 2024

5 WhatsApp trends transforming retail customer communication in 2024

Trends

5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

How Gen AI can ease the burden of consumer decision-making

Technology

How Gen AI can ease the burden of consumer decision-making

Junaid Kleinschmidt 10 Sep 2024

SMEs

AI-powered reputation management: The next big thing for SMBs

Kim Napo 6 Sep 2024

How e-commerce brands can win in the age of customer expectation

CRM

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

Source: Supplied. Anna Collard, senior vice president, content strategist and ambassador of KnowBe4 Africa.

Fintech

In chatbots we trust—but should we?

12 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

CRM

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Speedy problem resolution, the biggest driver of CX quality

Marketing

Speedy problem resolution, the biggest driver of CX quality

Issued by Semaphore Communications 7 Aug 2024

Under One Roof rolls out its residential property listing service

Markets & Investment

Under One Roof rolls out its residential property listing service

Issued by Under One Roof 5 Aug 2024

The future role of AI in frequent flyer programmes

Travel

The future role of AI in frequent flyer programmes

Frik van der Westhuizen 1 Aug 2024

Source: Clevva.

Financial Services

Could intelligent automation smooth the transition to SA’s two-pot retirement system?

Ryan Falkenberg 26 Jul 2024

AI can drive the future of customer service

Technology

AI can drive the future of customer service

Warren Hawkins 25 Jul 2024

Source: © PYMNTS Major sporting events such as the Uefa Euros and the Paris Olympics are are expected to drive economic growth in 2024

Marketing

Live events, like Paris Olympics, 1 of 5 trends shaping consumer spending

25 Jul 2024