Service delivery | Bizcommunity

Service delivery | Bizcommunity

News

Sonja Cilliers and Maryke Groenewald from Professional Mind Resilience Institute (PMRI), South Africa

Law Practice

Why legal professionals need to start thinking like designers

Sonja Cilliers and Maryke Groenewald 6 hours

Is Gmail’s AI Search a game-changer for users or an invasion of privacy? (Image supplied)

Artificial Intelligence

Exclusive | Gmail’s AI Search: Game-changer or a privacy nightmare?

13 hours

Source: . The Nelson Mandela Bridge in Johannesburg, South Africa.

Construction & Engineering

World Bank and South Africa unveil R55bn plan to revitalise cities

1 day

Infrastructure & Utilities

History made as Cape Town reveals R39.7bn infrastructure investment plan

2 days

Source: Supplied.

Smart Buildings & Cities

South Africa's tech-driven gated communities set a new global standard

28 Mar 2025

Can franchising in SA keep up with global growth?

Franchising

Can franchising in SA keep up with global growth?

Ayabulela Njingolo 26 Mar 2025

Source: James White, director of sales and marketing at Turnberry Management Risk Solutions.

Financial Services

The crucial role of partnerships in closing healthcare insurance gaps

James White 24 Mar 2025

Sam Hospitality brings world-class safari lodge training to East Africa

Skills Training

Sam Hospitality brings world-class safari lodge training to East Africa

Issued by Sam Hospitality 14 Mar 2025

Circular Economy & Waste Management

New fleet to aid Nelson Mandela Bay waste collection efforts

14 Mar 2025

Source: Reuters. South African President Cyril Ramaphosa answers lawmakers' questions at the parliament in Cape Town, South Africa, 11 March, 2025.

Budget Speech

#Budget2025: Elevated VAT rates set for 2025-27

Katja Hamilton 12 Mar 2025

The Southern African Institute of Welding (SAIW) has unveiled a strategic renewal plan to elevate the quality of skills training, expand service offerings, and modernise operations (Image supplied)

Science & Engineering

SAIW's strategic renewal plan to elevate skilled artisan status, NECSA partnership reinforced

12 Mar 2025

Microsoft vice chair and president, Brad Smith with President of the Republic of South Cyril Ramaphosa

Cloud

Microsoft adds R5bn to SA investment with youth and SME benefits

7 Mar 2025

Female entrepreneurs graduate from WiT Accelerator Programme, 5 walk away with $10,000 seed funding

Tech Startups

Female entrepreneurs graduate from WiT Accelerator Programme, 5 walk away with $10,000 seed funding

7 Mar 2025

Simple and affordable: Capitec disrupts bank fees

Banking

Simple and affordable: Capitec disrupts bank fees

Issued by Capitec Bank 7 Mar 2025

Travel

Flight Centre Travel Group appoints Mummy Mafojane as general manager of FCM South Africa

6 Mar 2025

South Africa’s palliative care standards earn global recognition

Palliative care

South Africa’s palliative care standards earn global recognition

Issued by COHSASA 4 Mar 2025

Source: Reuters. Finance Minister, Enoch Godongwana.

Taxation & Regulation

VAT increase versus spending cuts: South Africa’s budget dilemma explained

28 Feb 2025

The art of leadership in a high-stakes environment

Services

The art of leadership in a high-stakes environment

Issued by BET Software 26 Feb 2025

New leadership announced for construction industry body

Construction & Engineering

New leadership announced for construction industry body

18 Feb 2025

Stiles Knysna to temporarily close its doors on 28 February 2025

Retailers

Stiles Knysna to temporarily close its doors on 28 February 2025

Issued by Stiles 18 Feb 2025

SAIW implements strategic overhaul to boost efficiency and service delivery

Skills Development

SAIW implements strategic overhaul to boost efficiency and service delivery

17 Feb 2025

From crisis to renewal: How private investment can turn South Africa’s freight challenges around

Logistics & Transport

From crisis to renewal: How private investment can turn South Africa’s freight challenges around

Mark Evans 17 Feb 2025

2025 Budget Speech: What it means for your small business

SMEs

2025 Budget Speech: What it means for your small business

Wandile Mnguni 12 Feb 2025

Financial Services

Review of the State of the Nation 2025

Issued by Aluma Capital 7 Feb 2025

Source: Supplied. Bani Kgosana, chief revenue officer at Pragma.

Economy

#Sona2025: How asset management can unlock the potential of SA's R940bn infrastructure plan

10 Feb 2025

Source: World Economic Forum.

Economy

SA's president calls for global partnerships at World Economic Forum in Davos

21 Jan 2025

Adapt IT and Adopt-a-School Foundation celebrate the matric class of 2024

Primary & Secondary Education

Adapt IT and Adopt-a-School Foundation celebrate the matric class of 2024

Issued by Adopt-a-School 21 Jan 2025

#BizTrends2025: 5 trends that will transform the forensics and compliance sector in 2025 and beyond

Trends

#BizTrends2025: 5 trends that will transform the forensics and compliance sector in 2025 and beyond

Zaakir Mohamed and Mawande Ntontela 20 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

CRM, CX, UX

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

Property

From rental shifts to AI innovations: The evolving landscape of South Africa's property sector

Waldo Marcus 9 Jan 2025

Sourcefin lands R150m investment from Futuregrowth to boost SME lending

Funding

Sourcefin lands R150m investment from Futuregrowth to boost SME lending

7 Jan 2025

Source: Supplied. Paul Stevens, chief executive officer of Just Property.

Markets & Investment

How South Africa's property market is poised for growth in 2025

6 Jan 2025

Source: AS Photography/Pexels

Construction & Engineering

Infrastructure takes centre stage in SA’s 2025 infrastructure priorities

Lindsey Schutters 6 Jan 2025

QuickFest returns in January: A must-attend for progressive accountants

Accounting & Auditing

QuickFest returns in January: A must-attend for progressive accountants

Issued by Intuit QuickBooks 6 Jan 2025

Source: Supplied. Rand Airport Commercial Park: Located in Gauteng, it is home to Improvon’s new Dakota Precinct development.

Industrial & Logistics Property

What's driving Cape Town's warehousing boom?

2 Jan 2025

Post Office Amendment Act parachutes beleaguered service into the digital era

Services

Post Office Amendment Act parachutes beleaguered service into the digital era

Lindsey Schutters 23 Dec 2024

Image source: pandpstock001 –

Practice management

How healthcare facilities can guard against ransomware attacks

Hemant Harie 19 Dec 2024

Jingle bells, no cyber spells: Staying safe while shopping online this holiday season

E-commerce

Jingle bells, no cyber spells: Staying safe while shopping online this holiday season

Londiwe Hadebe, Issued by BET Software 17 Dec 2024

Source: Supplied. Justin Thom, director of Galetti Corporate Real Estate.

Trends

#BizTrends2025: Top trends shaping industrial leasing in 2025

Justin Thom 13 Jan 2025

Image source: wirestock from

Infrastructure, Innovation & Technology

Basic Education launches app to track eradication of pit toilets

11 Dec 2024

Metropolitan's “No. 1 for our No. 1s” campaign, created by Grey South Africa, flips the script on customer service (Image supplied)

Advertising

#BehindtheCampaign: Metropolitan's No. 1 for our No. 1s shows what exceptional service is

13 Dec 2024

Minister Ndabeni-Abrahams to inspect spaza shops for compliance and safety

SMEs

Minister Ndabeni-Abrahams to inspect spaza shops for compliance and safety

9 Dec 2024

How excessive government controls harm employees and processes

Accounting & Auditing

How excessive government controls harm employees and processes

Walter Bhengu, Issued by SAICA 6 Dec 2024

Altron Digital: Key player in IDC MarketScape MEA Cloud Professional Services 2024 Assessment

Cloud

Altron Digital: Key player in IDC MarketScape MEA Cloud Professional Services 2024 Assessment

Issued by Altron 6 Dec 2024

Initiating meaningful conversations will change the South African narrative

Higher Education

Initiating meaningful conversations will change the South African narrative

Issued by Bullion PR & Communication 6 Dec 2024

Thea Ngele: Inspiring future leaders in public administration

Higher Education

Thea Ngele: Inspiring future leaders in public administration

Issued by Milpark Education 3 Dec 2024