Masterclass in Superior Customer Service Recovery

If your team is fatigued by dealing with the same issues day in and day out and they feel the pressure of managing frustrated and angry clients, we have the solution for you.

We understand the impact this can have on both your team and your clients.
That's why we created this masterclass, designed to empower you and your team to handle customers in distress with confidence and charisma.

We want to help your team feel pride in their work, knowing they are effectively serving customers who may be stuck and frustrated.

Our training will equip your team to handle complaints with confidence and assurance, ensuring that customers feel heard, even if their issues aren't resolved exactly as they hoped. We'll teach your team world-class negotiation techniques to prevent escalations while upholding your brand promise in every interaction and communication.

We will prepare them to face the most challenging clients with empathy and strength, turning tough interactions into opportunities for building trust and loyalty.

Our program will guide you and your team on a journey of care. Not only will customers develop more respect for your brand, but your employees will also feel more equipped and empowered to defend and protect your brand during difficult moments.

Join us and elevate your customer service approach, transforming challenges into triumphs and setting new benchmarks in customer experience (CX) excellence.

25 - 26 February 2025: 25 February 2025 to 26 February 2025
Time: 09:00 - 17:00
Venue: Online, Zoom
Cost: R12,000 per person

More info: Zoom Facilitated

Contact: Lelanie Crafford
Company name: BrandLove Global
Email address az.oc.evoldnarb@einalel